Personal Training

Cancellation Policy

Session Cancellations Flow Fitness requires a minimum of 24-hours notice of any cancellations. This can be made by text: 07736049171, or by email: veefordcoaching@gmail.com. If 24-hours notice is not given, you will lose that session. This is in place as Vee runs a very tight schedule, this also ensures other clients can be offered available slots. It becomes extremely hard to plan the week when clients cancel at the last minute, it is also unfair on other clients. Lateness If you are late for your session, your session will be reduced in accordance with that time. If you are more than 20 minutes late, your session may be cancelled and you will lose your session. In this circumstance no refund will be given. Expiry and Extensions All personal training packs have a 90-day expiry, after which time any unused sessions will be lost and no refund made. This is to ensure Vee can deliver all your sessions to meet your goals. You may extend training packs for between one month and 12 full calendar months for the following reasons only- Pregnancy - Serious illness - Serious injury - Redundancy. To extend your personal training packs, proof will be asked for. Refunds If for any serious medical reason you are no longer able to complete any personal training sessions, you will be given a refund on any outstanding sessions, you will be asked for proof in writing from your GP. If you decide to stop training for any reason apart from medical reasons or redundancies, you will not be entitled to a refund. Behaviour Any behaviour which is deemed aggressive, inappropriate e.g verbal/physical/written, or other behaviour which is intended to cause harassment, alarm, distress, or embarrassment, Flow Fitness reserves the right to cease any further sessions, you will not be entitled to a refund. Informed Consent & Assumption of Risk (Must be signed prior to beginning personal training sessions) I, the undersigned (by booking), am aware of my own health and physical condition. There are always certain risks associated with any physical activity. I understand these risks and declare myself physically sound and capable to participate in the program from Flow Fitness. I will declare any current and/or previous medical conditions or injuries before commencing the first session. The Personal Training Program is a program designed to guide me, safely and effectively, through an appropriate individualised fitness/exercise regime based on my initial fitness & goal assessments.